We want you to be delighted with your purchase however if for any reason you are not you may return your item* as long as it is not laundered, is unused, the item packaging complete and labels attached if applicable, and fit for re-sale. Your returned item must arrive back with us within 30 days of receipt.
Returns are not pre-paid so will be at your cost. You must contact us before returning an item to avoid the item being refused or any delay processing your refund, and enclose a copy of your order with the return.
Items that are returned after the 30 days have expired will not be refunded.
Please check the item carefully before returning as items that are found to have been used ,washed, or damaged will not be refunded. We reserve the right to apply a re-stocking fee if items are poorly re-packed, or have missing or damaged packaging.
Please pack securely, refuse sacks are not suitable and may result in items becoming damaged in transit. Items that arrive damaged due to unsuitable packaging for transit will be refused by the goods inwards team.
RETURN DOCUMENTS SHOULD BE PLACED INSIDE THE PARCEL BUT NOT TAPED TO THE ITEM PLEASE.
*Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are mattress protectors, mattresses and toppers, duvets and pillows if the sealed packaging has been opened.
If we agree a pre-paid return label is appropriate, this is sent electronically and will require printing, We do not send labels in the post so if you are not able to print the label, the return postage will be at your cost and non-refundable.
The Better Sleep Company
Unit 2C Walsden Industrial Estate
We use a range of courier services to deliver our products. You will see the delivery options for a product on each individual product page. If next working day or named day delivery is available for your order, we’ll offer you these options at checkout
Standard Delivery £3.99
Usually delivered within 3-4 working days
Monday to Friday, 7.30am-6pm
Some carriers may deliver slightly earlier or later
Some items may arrive before the stated time frame
Express next working day delivery £6.99
If next working day or named day delivery is available for your order, we will offer you these options at checkout
These options are available for Monday to Friday delivery
Orders placed on Friday before 12 noon will be delivered on Monday (Excluding Bank Holidays)
Order by 12 noon for next working day delivery
Shipping days are Monday – Friday only and exclude weekends
We deliver to most postal areas in the UK including Northern Ireland however some geographical locations and carrier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.
Places where delivery might take longer
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale if you have requested Next working day delivery. If you’ve requested this service and your order is going to a postcode listed below, please allow extra time for the item to arrive.
Standard delivery will not usually be affected and remains 3-5 working days.
*Mainland UK Express / Next Day Postcode Exceptions; BF1, BT, D, GY, HS1-9, IM, IV3-11, 14-28 40-49, 51-56, 63, JE, KA27-28, KW1-17, PA28-88, PH30-44, 49, 50, PO30-41, TR21, 23-25, ZE1-3 ( we reserve the right to include any additional areas that may fall under Highlands, Island or remote areas not listed here)
*Next day delivery is not available to these locations.