We want you to be delighted with your purchase however if for any reason you are not you may return your item* as long as it is not laundered, is unused, the item packaging complete and labels attached if applicable, and fit for re-sale. Your returned item must arrive back with us within 30 days of receipt.
Returns are not pre-paid so will be at your cost. You must contact us before returning an item to avoid the item being refused or any delay processing your refund, and enclose a copy of your order with the return.
Items that are returned after the 30 days have expired will not be refunded.
Please check the item carefully before returning as items that are found to have been used ,washed, or damaged will not be refunded. We reserve the right to apply a re-stocking fee if items are poorly re-packed, or have missing or damaged packaging.
Please pack securely, refuse sacks are not suitable and may result in items becoming damaged in transit. Items that arrive damaged due to unsuitable packaging for transit will be refused by the goods inwards team.
RETURN DOCUMENTS SHOULD BE PLACED INSIDE THE PARCEL BUT NOT TAPED TO THE ITEM PLEASE.
*Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are mattress protectors, mattresses and toppers, duvets and pillows if the sealed packaging has been opened.
If we agree a pre-paid return label is appropriate, this is sent electronically and will require printing, We do not send labels in the post so if you are not able to print the label, the return postage will be at your cost and non-refundable.
The Better Sleep Company
Unit 2C Walsden Industrial Estate